Interpersonal Conflict Mediation Course

This course covers the generation of conflict and what drives it, conflict management styles, the 6 stage mediation process, what itis and what it isn’t. and how to deliver a mediation. Throughout the course you will hone your Active Listening skills in practical sessions using other delegates, videos and role play scenarios. They will learn to separate ‘Interests and Needs’ from ‘Positions’ using vignettes and role play scenarios. Our unique ‘Reframe’ game will equip you to reframe statements so they are more positive and future focused.

All of these skills will come together as you practice through role play the whole mediation process, in stages, culminating in an assessed mediation. The course ends with a post course written assessment to gain the qualification – you will have 4 weeks to undertake this assessment. Courses can be delivered over Zoom or Face to face. It attracts 40 CPD points as well.